Accident Replacement Vehicles
Are you the Not At-fault party in a motor vehicle incident? Claim your like for like vehicle today, and get back on the road right away!
About Us
Flexi Drive Rentals is an accident replacement vehicle company focused on delivering replacement cars as quickly as possible, with all the terms and conditions taken care of.
Based in Melbourne, Flexi Drive Rentals specializes in providing like-to-like replacement vehicles for drivers who are not at fault in a car accident.
Our goal at Flexi Drive Rentals is to provide a service to you in the most stress-free way possible.
Based in Melbourne, Flexi Drive Rentals specializes in providing like-to-like replacement vehicles for drivers who are not at fault in a car accident.
Our goal at Flexi Drive Rentals is to provide a service to you in the most stress-free way possible.
How do I know if I’m eligible?
If you are the “Not At Fault” party in a motor vehicle incident you have the freedom of choosing your own repairer and accepting an accident replacement vehicle with all charges being directed to the “At Fault” party insurer.
Requirements
If you are the “Not At Fault” party in a motor vehicle incident you have the freedom of choosing your own repairer and accepting an accident replacement vehicle with all charges being directed to the “At Fault” party insurer.
Your Obligations
As the renter of an accident replacement vehicle you authorise us to recover the hire vehicle charges by doing all things necessary, including appointing a recovery agent or law firm of our choice.
Liability
You will not be liable for an hire car costs if the incident was not your fault, but you may be liable for the hire car costs (and any associated legal/recovery costs) if;
- You are found to have caused the incident.
- You do not have a valid driver’s licence.
- Our team finds that you have provided false or misleading information.
- You have not fully cooperated in the recovery process.
5 Steps to Follow After a Crash
Rental Process
Flexi Drive Rentals keeps it simple. Every step of the way we handle all the hard work, and ensure you can be back on the road right away.
Accidents Happen
If you’ve been involved in a car accident that wasn’t your fault, you can request a replacement vehicle by calling us at 03 8698 8888. We’ll guide you through the process and ask for the necessary details to assess your claim. Should you application are missing some required information, our team may follow up with you to collect any additional details needed.
Assessment
After receiving your not-at-fault car hire request, our team will assist in getting you back on the road as soon as possible. We generally aim to approve applications within 24 to 48 hours once all required information is submitted. If your vehicle is undriveable right after the incident, we may be able to arrange delivery of a replacement car directly to the accident location.
Vehicle Delivery
Once your application is approved, we’ll arrange a delivery date for your replacement vehicle and provide you with the necessary documents for signing. A team member will meet you at a location that works best for you; whether that’s your home, workplace, or repair shop to hand over the vehicle. Kindly note, we will collect your credit card details as a precaution, in case any charges arise at the end of the hire period.
Vehicle Return
While the replacement vehicle is in your care, you’re responsible for covering fuel expenses, toll charges (including any admin fees), and any traffic or parking fines along with their associated administrative costs; just as you would with your own vehicle. Once your car has been repaired or you’ve received your insurance settlement, Flexi Drive Rentals will coordinate a convenient time and location with you to collect the replacement vehicle.
Frequently Asked Questions
Who pays for the loan vehicle?
As the Not At-Fault party, you would not be liable for covering any of our hire costs as long as you have provided the correct information to our team and followed all terms and conditions listed on our paperwork when accepting possession of the replacement vehicle.
What type of assistance would be required?
At times, the At-Fault party insurer may make it difficult to claim charges. If we request your assistance this may come in the form of vehicle registration documents, licence copies, or in some cases appearing in a court setting, undertaking legal proceedings in the name of the renter against the third party.
What happens if the insurer doesn’t cover the costs?
As long as you fulfil all terms and conditions set out by our team, you will not be liable for the rental costs or legal/recovery fees involved in the process.
Do Flexi Drive Rentals have any relationships with insurance companies?
Flexi Drive Rentals is an independent accident replacement vehicle company that acts on the request of the Not At-fault party. We have no relationships with any insurance providers within Australia.
How long can I use the replacement vehicle?
You can utilise the replacement vehicle provided by our team for either the duration of the repairs to your vehicle or until you have received payment for the total loss of your vehicle.
What sort of vehicle am I entitled to?
You are entitled to a vehicle that is considered “like for like”, meaning that you would be able to accept a vehicle of a similar size with the closest features and functions of your own.
Get in touch
Have questions or ready to book? Contact us today for hassle-free accident replacement vehicles. We’re here to assist you!